Field Service Engineer, Digital Radiography (Pacific Northwest)

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Written by AI from the job title and company, not by Boston Imaging - A Subsidiary of Samsung Electronics Co., Ltd., so some details may not match this job. The employer's own page has the real description.

Job Overview

As a Field Service Engineer for Digital Radiography at Boston Imaging, a subsidiary of Samsung Electronics Co., Ltd., you will play a pivotal role in the installation, maintenance, and repair of advanced digital radiography equipment throughout the Pacific Northwest. Your expertise will ensure that healthcare professionals have access to high-quality imaging technology, which is vital for patient diagnosis and treatment. The position requires extensive travel within the region, as well as a commitment to delivering exceptional customer service and technical support in a fast-paced environment.

Job Responsibilities

• Conduct installation and commissioning of digital radiography systems at customer sites.
• Perform routine maintenance and troubleshooting to ensure optimal equipment functionality.
• Provide on-site training to healthcare staff on the operation and maintenance of radiography systems.
• Develop and maintain strong relationships with clients to promote customer satisfaction and loyalty.
• Collaborate with sales and technical teams to address client inquiries and technical issues.
• Maintain accurate records of service visits, repairs, and equipment performance.
• Travel frequently within the Pacific Northwest region to meet client needs.

Qualifications

• Bachelor’s degree in Biomedical Engineering, Electrical Engineering, or a related field.
• Minimum of 2 years of experience in a field service engineering role, preferably in medical imaging or radiography.
• Strong troubleshooting skills and proficiency in the repair of sophisticated electronic equipment.
• Excellent communication and interpersonal skills to interact effectively with healthcare professionals.
• Valid driver's license and willingness to travel extensively within the assigned territory.
• Certification in radiography or related technology is highly desirable.

Technologies & Tools

The Field Service Engineer will work with advanced digital radiography systems that incorporate the latest imaging technologies, including flat panel detectors and image processing software. Familiarity with diagnostic imaging systems, network configurations, and various software tools for equipment diagnostics and remote monitoring will be essential for this role. Knowledge of regulatory compliance and safety standards in medical imaging is also required.

Ideal Candidates

The ideal candidate for this position is a highly motivated and detail-oriented professional who possesses strong technical acumen and a passion for healthcare technology. A successful Field Service Engineer should exhibit exceptional problem-solving abilities, demonstrate a commitment to customer service excellence, and adapt easily to dynamic work environments. Candidates who thrive on collaboration and have a proactive approach to addressing challenges will excel in this role and contribute positively to the Boston Imaging team.