Field Service Engineer II - Biotech- Boston Area

This job was posted over 30 days ago, so it has most likely closed. See newer jobs like it.

Written by AI from the job title and company, not by LGC, so some details may not match this job. The employer's own page has the real description.

Job Overview

As a Field Service Engineer II specializing in Biotech at LGC in the Boston Area, you will be responsible for ensuring the effective installation, maintenance, and repair of biotech instrumentation and systems. Your expertise will enhance customer satisfaction by delivering exceptional technical support and providing the highest level of service to our clients. This role encompasses troubleshooting, conducting preventive maintenance, and ensuring compliance with industry standards while working closely with customers to address their specific needs and challenges.

Job Responsibilities

• Install and configure biotech instruments and systems at client sites.
• Provide on-site and remote technical support to customers, resolving product-related issues promptly.
• Conduct routine maintenance and calibration of instruments to ensure optimal performance.
• Participate in the preparation and execution of system validation protocols.
• Document service activities and maintain accurate records of installations, repairs, and customer interactions.
• Collaborate with the sales team to identify customer requirements and facilitate equipment demonstrations.
• Stay informed about product updates and emerging technologies in the biotech field.
• Assist in training customers and staff on equipment operation and best practices.

Qualifications

• Bachelor's degree in Engineering, Biotechnology, Life Sciences, or a related field.
• Minimum of 3 years of experience in field service engineering or technical support, preferably within the biotech sector.
• Strong knowledge of biotech instrumentation and relevant industry standards.
• Proficient in troubleshooting and problem-solving technical issues.
• Excellent communication and interpersonal skills; ability to work effectively with clients and within a team.
• Willingness to travel frequently within the Boston Area and occasionally to other locations as required.

Technologies & Tools

In the role of Field Service Engineer II, you will utilize a range of technologies and tools, including but not limited to, biotech analysis and laboratory equipment, diagnostic software, and maintenance management systems. Familiarity with laboratory information management systems (LIMS), data analysis software, and instrumentation control software will be essential for performing your duties effectively.

Ideal Candidates

Ideal candidates for this position are detail-oriented professionals with a strong technical acumen and a passion for biotechnology. They exhibit not only proficiency in problem-solving and critical thinking but also possess a customer-centric attitude that prioritizes client satisfaction. Additionally, adaptability and a proactive approach to continued learning in a fast-paced environment are essential qualities that align with the company's values and commitment to excellence in the biotech field.