Field Service Engineer/Technician II (Remote) - Boston Area

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Written by AI from the job title and company, not by LGC, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Field Service Engineer/Technician II (Remote) for the Boston Area at LGC is responsible for providing high-quality technical support and service for a range of analytical equipment. This role entails troubleshooting, repairing, and maintaining laboratory instruments while adhering to strict safety and quality protocols. The successful candidate will collaborate closely with both internal teams and customers to ensure optimal performance of instruments and client satisfaction, often performed in a remote capacity with limited travel required when necessary.

Job Responsibilities

• Conduct on-site and remote troubleshooting and repairs on analytical equipment.
• Perform preventive maintenance and installation of laboratory instruments as required.
• Document service activities in the company's system accurately and in a timely manner.
• Provide training and support to customers on the proper use and maintenance of equipment.
• Respond promptly to customer inquiries and ensure resolution of issues in a satisfactory manner.
• Collaborate with engineering teams to provide feedback for product improvements.
• Maintain awareness of product updates and new technologies relevant to the equipment serviced.

Qualifications

• Associate’s degree in Engineering, Electronics, or a related field; Bachelor’s degree preferred.
• Minimum of 3 years of experience in a field service role, preferably within the laboratory or analytical instrument sector.
• Strong troubleshooting and problem-solving skills with hands-on technical expertise.
• Keen attention to detail and ability to adhere to safety and quality standards.
• Excellent communication skills, both verbal and written, for effective customer interactions.
• Proficiency in computer skills, including MS Office Suite and service management software.

Technologies & Tools

The Field Service Engineer/Technician II will utilize various tools and software to facilitate service delivery, including but not limited to diagnostic software, computer-based systems for tracking and documentation, and standard lab tools for installation and troubleshooting. Familiarity with specific brands of analytical instruments and their corresponding software applications will be critical for success in this position.

Ideal Candidates

Ideal candidates for this position will possess a proactive attitude and a strong customer service orientation. They should exhibit a balanced mix of technical skill and interpersonal capability, allowing them to interact effectively with diverse client bases. Flexibility, adaptability, and the ability to thrive in a remote work environment are essential traits, along with a readiness to continually learn and adapt to new technologies in this dynamic field.