Field Service Technician / Engineer - 100% travel required

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Written by AI from the job title and company, not by AERZEN USA, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Field Service Technician / Engineer at AERZEN USA plays a critical role in ensuring the functionality and reliability of our industrial equipment across various client sites. This position requires 100% travel to perform installation, maintenance, troubleshooting, and repair services for our clients. By delivering exceptional technical support and customer service, the incumbent will contribute to the overall success of the organization and foster strong client relationships.

Job Responsibilities

• Conduct installation and commissioning of AERZEN equipment at customer locations.
• Perform diagnostics, troubleshooting, and repairs on industrial machinery and systems.
• Provide proactive and reactive maintenance support to ensure optimal equipment performance.
• Deliver training and support to customers for proper operation and maintenance of equipment.
• Document service activities and maintain accurate records for reporting and compliance purposes.
• Collaborate with internal teams to relay customer feedback and contribute to product improvements.
• Adhere to all safety protocols and ensure safe working conditions while on-site.

Qualifications

• Bachelor's degree in Engineering, Mechanical, Electrical, or a related field.
• Minimum of 3 years of experience in field service, preferably in the industrial machinery sector.
• Strong technical knowledge of mechanical, electrical, and control systems.
• Exceptional problem-solving skills and ability to work independently in the field.
• Effective communication skills, with the ability to engage and educate customers.
• Willingness to travel extensively, with the capability to work flexible hours as needed.
• Valid driver’s license and clean driving record.

Technologies & Tools

The Field Service Technician / Engineer will utilize a variety of technologies and tools to effectively perform their duties. This includes diagnostic software, mechanical and electrical testing equipment, and specialized tools for installation and repair services. Familiarity with computer systems and applications is essential for maintaining documentation and communicating with the support team. Proficiency in using mobile devices for reporting and tracking service calls will also be required.

Ideal Candidates

Ideal candidates for the Field Service Technician / Engineer position are proactive, detail-oriented individuals who possess a strong commitment to customer satisfaction. They should demonstrate a high level of technical proficiency and a passion for solving complex problems. A collaborative spirit and effective interpersonal skills are essential to build lasting relationships with clients and colleagues alike. The ability to manage time effectively, adapt to dynamic environments, and maintain a professional demeanor under pressure are key characteristics that will contribute to success in this role.