Field Service Technician / Engineer - 100% travel required

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Written by AI from the job title and company, not by AERZEN USA, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Field Service Technician/Engineer at AERZEN USA is primarily responsible for delivering exceptional field support to our customers through proficient installation, maintenance, and repair of our state-of-the-art equipment. This role requires 100% travel, allowing the technician to engage directly with clients across various locations, ensuring optimal performance of AERZEN products. The candidate will also play a vital role in troubleshooting system issues, conducting training sessions, and fostering strong client relationships to enhance customer satisfaction and loyalty.

Job Responsibilities

• Perform installation, commissioning, and maintenance of AERZEN products at customer sites.
• Conduct diagnostic tests on equipment to identify and resolve issues effectively.
• Provide technical support and training to customers on equipment use and functionality.
• Maintain accurate records of service activities, including job reports and customer interactions.
• Collaborate with internal teams to resolve complex system failures and improve product reliability.
• Act as a primary contact for customers, ensuring timely response and resolution of service requests.
• Monitor equipment performance and make recommendations for upgrades and improvements.

Qualifications

• Bachelor's degree in Engineering, Mechanical, Electrical, or a related field.
• Minimum of 3 years of experience in a field service, engineering, or technical support role.
• Strong mechanical aptitude and troubleshooting skills.
• Excellent verbal and written communication skills.
• Ability to work independently and manage time effectively in a traveling capacity.
• Familiarity with AERZEN products or similar equipment is preferred.
• Valid driver’s license and willingness to travel extensively, both domestically and internationally.

Technologies & Tools

The Field Service Technician/Engineer will utilize advanced diagnostic tools, computer software for system analysis, and various hand and power tools for installation and repair purposes. Familiarity with CRM platforms for customer relationship management and reporting systems may also be required, ensuring efficient tracking of service requests and customer interactions.

Ideal Candidates

Ideal candidates for this position are proactive problem-solvers with a customer-first mindset. They exhibit exceptional technical proficiency, coupled with strong interpersonal skills, enabling them to build rapport with clients while delivering solutions. Adaptable and resilient, such individuals thrive in dynamic environments requiring extensive travel, showcasing professionalism and dedication to customer service excellence.