Field Services Engineer

This job was posted over 30 days ago, so it has most likely closed. See newer jobs like it.

Written by AI from the job title and company, not by KUKA, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Field Services Engineer at KUKA will be responsible for delivering high-quality technical support and solutions directly to clients on-site. This role involves troubleshooting, repairing, and maintaining automated systems and robotic equipment, ensuring that operational efficiencies are maximized. The engineer will work closely with clients to understand their needs, conduct installation and commissioning tasks, and provide comprehensive training and support. A critical aspect of the role is to ensure compliance with safety standards and to contribute to the continuous improvement of service delivery processes.

Job Responsibilities

• Perform installation, maintenance, and repair of robotic systems and equipment at customer sites.
• Troubleshoot and diagnose technical issues, providing effective solutions in a timely manner.
• Conduct customer training sessions and provide user support for KUKA products and technologies.
• Collaborate with engineering and sales teams to develop customized solutions tailored to client needs.
• Ensure compliance with safety regulations and quality standards during all processes and procedures.
• Document service reports, technical findings, and client feedback to contribute to continuous improvement efforts.
• Manage field service visits efficiently, including scheduling and follow-up on service pending issues.

Qualifications

• Bachelor’s degree in Engineering (Mechanical, Electrical, or Robotics) or a related field.
• Minimum of 2 years of experience in field service engineering or technical support role.
• Strong understanding of robotic systems, automation, and control systems.
• Proficient in troubleshooting electronic and electrical systems.
• Excellent communication and interpersonal skills, with the ability to work collaboratively with clients and team members.
• Willingness to travel extensively as required by the role.
• Valid driver's license and the ability to obtain any necessary security clearances.

Technologies & Tools

Field Services Engineers at KUKA utilize a range of advanced technologies and tools, including robotic systems programming software, diagnostic tools, and engineering simulation software. Proficiency in PLC programming, HMI development, and CAD software is also essential for effective service and design solutions. Engineers will frequently use mobile devices and customer relationship management (CRM) tools to enhance service delivery and client communication.

Ideal Candidates

The ideal candidate for the Field Services Engineer position at KUKA should possess a combination of technical expertise and excellent problem-solving skills. They should be proactive and adaptable, with a strong customer service orientation and the ability to communicate complex technical information to non-technical clients. A good fit will also share a passion for innovation and technology, be detail-oriented, and work well in a team-oriented environment, contributing positively to KUKA’s mission to deliver exceptional service and solutions to clients.