Field Services Engineer

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Written by AI from the job title and company, not by KUKA, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Field Services Engineer at KUKA plays a critical role in delivering high-quality technical support to customers by ensuring the optimal performance of automation systems and machinery. This position involves troubleshooting, installation, and proactive maintenance of robotic systems, as well as providing training and guidance to clients. The Field Services Engineer will serve as the primary point of contact for customers, ensuring their queries are addressed promptly while maintaining the highest level of customer satisfaction.

Job Responsibilities

• Conduct installation and setup of robotic systems at customer sites.
• Perform regular maintenance and repair of automation equipment to ensure high operational efficiency.
• Diagnose and troubleshoot issues with robotic systems and software, providing effective solutions.
• Train clients on the operation and maintenance of their robotic systems.
• Collaborate with engineering teams to identify opportunities for system improvements.
• Maintain accurate records of service activities and customer interactions.
• Provide technical support via phone or on-site as needed.
• Ensure compliance with safety standards and company policies during all field operations.

Qualifications

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field.
• Minimum of 3 years of experience in field service engineering or a similar role within the automation industry.
• Strong understanding of robotics, control systems, and automation technologies.
• Proficiency in programming and troubleshooting robotic software such as KUKA, ABB or FANUC.
• Excellent problem-solving skills and ability to work independently in a field environment.
• Strong communication and interpersonal skills for effective customer engagement.
• Willingness to travel frequently to customer sites, including potential overnight stays.

Technologies & Tools

The Field Services Engineer will utilize a variety of technologies and tools relevant to automation and robotics. This includes KUKA Robotics software suites for system programming and diagnostics, diagnostic tools for troubleshooting hardware issues, and network communication protocols for system integration. Additionally, engineers will leverage modern communication technologies to collaborate with the engineering team and provide effective support to customers in the field.

Ideal Candidates

The ideal candidate for the Field Services Engineer position will be proactive, adaptable, and detail-oriented, possessing a strong passion for technology and automation. They should demonstrate excellent analytical skills, capable of diagnosing complex technical issues swiftly. A customer-oriented approach, combined with the ability to communicate effectively with clients, will ensure successful technical support and relationship management. Strong time management skills and the ability to work both independently and within a team environment are also essential for success in this role.