Field Services Engineer

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Written by AI from the job title and company, not by KUKA, so some details may not match this job. The employer's own page has the real description.

Overview

The Field Services Engineer at KUKA will be responsible for providing technical support, maintenance, and troubleshooting for robotic and automation systems deployed at customer locations. This role involves conducting on-site installations, ensuring optimal performance of equipment, and addressing any service issues that may arise. The successful candidate will collaborate closely with customers to understand their needs, deliver high-quality solutions, and enhance overall customer satisfaction while upholding KUKA’s standards of excellence.

Job Responsibilities

• Perform installation, commissioning, and maintenance of robotic systems and automation equipment at customer sites.
• Troubleshoot mechanical, electrical, and software-related issues to resolve operational challenges efficiently.
• Conduct regular service visits to ensure systems are functioning at optimal levels and to prevent potential issues.
• Provide training and support to customers and end-users on the operation and maintenance of equipment.
• Document service activities, create detailed reports, and maintain service records for all assignments.
• Collaborate with engineering and sales teams to provide technical support during project transitions.
• Assist in the development of service recommendations or modifications to enhance product performance.

Qualifications

• Bachelor’s degree in Engineering, Robotics, Automation, or a related field.
• Proven experience (2+ years) in field service engineering, particularly in robotics or automation systems.
• Strong understanding of mechanical, electrical, and software integration.
• Excellent problem-solving skills and the ability to work independently in the field.
• Proficient in using diagnostic tools and software for troubleshooting.
• Effective communication and interpersonal skills to interact positively with clients.
• Willingness to travel extensively and adapt to different work environments.

Technologies & Tools

The Field Services Engineer will work with advanced technologies including robotic systems, PLC programming software, diagnostic tools for troubleshooting, and various automation technologies. Familiarity with CAD software and integrated systems software such as KUKA System Software (KSS) will be essential for effective performance in this position.

Ideal Candidates

Ideal candidates for the Field Services Engineer position at KUKA possess exceptional technical acumen, a proactive attitude towards problem-solving, and a commitment to customer service excellence. They thrive in dynamic environments, manage time effectively, and exhibit strong interpersonal skills to build trusted relationships with clients. A tendency for continuous learning and the ability to adapt to evolving technology trends in robotics will further enhance their success in this role.