Field Services Engineer

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Written by AI from the job title and company, not by KUKA, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Field Services Engineer at KUKA is responsible for the installation, maintenance, and troubleshooting of industrial automation systems and components at customer sites. This role involves collaborating with clients to ensure optimal functionality of robotic systems, providing on-site technical support, and contributing to continuous improvement initiatives. The Field Services Engineer will be integral in facilitating training sessions for users and will act as a liaison between the engineering team and clients to resolve complex issues effectively.

Job Responsibilities

• Perform installation and commissioning of robotic systems at customer locations.
• Troubleshoot and resolve technical issues related to hardware and software in real-time.
• Conduct routine maintenance and inspections to ensure equipment reliability and safety.
• Provide technical support to clients, including training on equipment use and maintenance.
• Collaborate with cross-functional teams to ensure seamless project execution.
• Generate detailed reports on service activities and customer feedback.
• Identify opportunities for system improvements and propose solutions to clients.
• Stay up to date with industry trends, technologies, and KUKA product developments.

Qualifications

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field.
• Minimum of 2 years experience in field service engineering or a similar role within automation or robotics.
• Strong understanding of robotic systems and PLC programming.
• Proficiency in diagnostic tools and software for troubleshooting purposes.
• Excellent communication and interpersonal skills to interact effectively with clients.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and manage multiple tasks effectively.
• Willingness to travel frequently to customer sites as needed.

Technologies & Tools

The Field Services Engineer will utilize a range of technologies and tools, including automation software, robotic programming languages (such as KRL or C++), diagnostic tools, and project management software. Familiarity with CAD software for system design and other troubleshooting tools is also beneficial. A thorough understanding of networking protocols and PLCs will enhance the engineer's ability to effectively communicate and resolve issues on-site.

Ideal Candidates

Ideal candidates for the Field Services Engineer position at KUKA should possess a proactive approach to problem-solving, strong analytical skills, and a customer-oriented mindset. They should be adaptable and capable of working in fast-paced environments, demonstrating resilience under pressure. Excellent communication skills, both verbal and written, are essential for conveying technical information to clients. A passion for continuous learning and staying ahead of industry advancements will further enhance their effectiveness in this role.