Growth Manager (Account Manager) I/II - Miami

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Position Overview

The Growth Manager (Account Manager) I/II at SpotHero in Miami is responsible for driving customer engagement and fostering long-term relationships with our partners and clients. This role involves implementing growth strategies to increase account value, achieve revenue targets, and deliver exceptional service to ensure customer satisfaction. The ideal candidate will leverage analytical tools and data-driven insights to optimize performance and identify new opportunities for improvement within the account portfolio.

Job Responsibilities

• Develop, manage, and execute growth strategies for assigned accounts to maximize revenue and customer satisfaction.
• Establish and maintain strong relationships with key stakeholders, ensuring a deep understanding of their needs and how SpotHero can meet them.
• Conduct regular performance reviews and account assessments to identify areas for improvement and growth opportunities.
• Collaborate with the marketing and sales teams to implement campaigns that enhance brand awareness and drive customer acquisition.
• Analyze data and performance metrics to inform decision-making and strategic initiatives.
• Provide exceptional customer service in all interactions, addressing inquiries, and resolving issues promptly.
• Prepare and present reports on account status, growth opportunities, and industry trends to management and stakeholders.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 2+ years of experience in account management, sales, or a related role, with a proven track record of driving growth.
• Strong analytical and problem-solving skills, with experience in using data to guide decision-making.
• Excellent verbal and written communication skills, capable of conveying complex information clearly.
• Proficiency in CRM software and data analysis tools; experience with Salesforce preferred.
• Ability to work collaboratively in a team environment and manage multiple projects simultaneously.

Technologies & Tools

This position utilizes various technologies and tools to facilitate effective account management and growth strategies. Candidates will work with CRM platforms, such as Salesforce, as well as project management and analytical tools like Google Analytics and Microsoft Excel. Familiarity with marketing automation tools is also beneficial for executing campaigns and monitoring engagement metrics.

Ideal Candidates

The ideal candidates for the Growth Manager (Account Manager) I/II position are self-motivated professionals with a strong customer-centric approach. They possess exceptional communication and interpersonal skills, allowing them to build rapport with clients and colleagues alike. Candidates should be strategic thinkers, with the ability to analyze data and translate insights into actionable growth strategies. A proactive attitude towards problem-solving and a passion for driving results will set them apart in this dynamic role.