Help Desk / Customer Support Technician (Tier 1-2) with Security Clearance

About this kind of role

What a Help Desk / Customer Support Technician (Tier 1-2) with Security Clearance usually does. The employer's own details are in the listing.

Typically does: Provides initial support to users experiencing technical issues, often acting as the first point of contact. Resolves common problems related to hardware, software, and network connectivity, escalating more complex issues to higher-tier support. Documents interactions and resolutions in a ticketing system, contributing to a knowledge base for future reference. May assist with basic account management and user onboarding tasks.

Tools and skills: Proficiency with ticketing systems (like ServiceNow or Zendesk), remote support tools, Microsoft Office Suite, and a general understanding of operating systems and network protocols is typically required.

Good fit for: Individuals with strong communication and problem-solving skills, a patient demeanor, and the ability to explain technical concepts to non-technical users often thrive in this role.