Help Desk II

Job Title: Help Desk II

Location: Madison, WI (Hybrid)

Duration: 12 Months

We are seeking a Desktop Support Engineer with 3–5 years of experience in IT Help Desk support and Microsoft 365 administration. The candidate will provide technical assistance, troubleshoot hardware and software issues, and support Microsoft Teams, Microsoft Intune, and enterprise desktop solutions.

Key Responsibilities:

• Provide Level 1/2 technical support via phone, email, tickets, and walk-ins.
• Troubleshoot desktop, software, and Microsoft 365 issues.
• Support Microsoft Teams and Microsoft Intune services.
• Manage and resolve support tickets within SLA timelines.
• Perform PC and mobile device deployments, software installations, and configurations.
• Image computers and complete post-imaging configurations.
• Maintain and update Knowledge Base documentation.

Required Skills:

• IT Help Desk / Desktop Support experience.
• Hands-on experience with Microsoft 365 applications.
• Good knowledge of Microsoft Teams and Microsoft Intune.
• Strong troubleshooting, communication, and customer service skills.