IT Support Technician

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Written by AI from the job title and company, not by Touro University, so some details may not match this job. The employer's own page has the real description.

Job Overview

The IT Support Technician at Touro University will be responsible for providing essential technical assistance to faculty, staff, and students in a fast-paced educational environment. This role involves troubleshooting hardware and software issues, maintaining IT equipment, and ensuring that all technological resources operate efficiently. The technician will collaborate closely with various departments to enhance the user experience and contribute to the university's commitment to excellence in technology integration.

Job Responsibilities

• Provide first-line technical support to users via phone, email, and in-person.
• Troubleshoot and resolve hardware and software issues, ensuring minimal downtime.
• Install, configure, and maintain desktop and laptop computers, printers, and other peripherals.
• Manage user accounts, permissions, and access rights in various systems.
• Assist in the deployment of new technology systems and updates.
• Document support activities and resolutions within the ticketing system.
• Train users on basic IT functions and best practices in technology use.
• Collaborate with the IT team to identify areas for technology improvement and potential solutions.

Qualifications

• Associate's degree in Information Technology, Computer Science, or a related field; bachelor's degree preferred.
• A minimum of 2 years of experience in IT support or related roles.
• Proficiency in Windows and macOS operating systems.
• Strong knowledge of network configurations, internet connectivity, and security protocols.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication skills, both verbal and written, to interact effectively with users of varying technical expertise.
• Certifications such as CompTIA A+, Network+, or similar benchmarks are a plus.

Technologies & Tools

The IT Support Technician role involves the use of a variety of technologies and tools, including ticketing systems for issue tracking (such as ServiceNow or Zendesk), remote desktop support software, standard office productivity tools (Microsoft Office Suite, Google Workspace), and endpoint management systems. Familiarity with network monitoring tools and antivirus software is also essential to ensure the security and integrity of university systems.

Ideal Candidates

The ideal candidates for the IT Support Technician position will possess strong technical acumen complemented by excellent interpersonal skills. They should be proactive, adaptable, and able to thrive in a dynamic educational environment. Good organizational skills, attention to detail, and a commitment to providing exceptional user support are essential traits. A teamwork-oriented mindset and a genuine interest in technology trends will further enhance the candidate's success in this role.