Order Management Specialist

Hi All,

I am hiring for below mentioned role.

Job Title: Order Management Specialist

Work Location: Chicago, IL (on-site)

Work Arrangement: Onsite

Employment Type: Full-time

Salary/Wage Range: 88K per annum (6600 per annum QPLC included).

Application Deadline: Applications are accepted on an ongoing basis until the position is filled.

Order Management Specialist,

To support daily operations for fulfilment and inbound support for all our products and manage VAS projects.

• Daily operations for B2B/B2C/B2G/Components with direct oversight into the status, process and operations. Manage daily shipment arrangements for all our products and to build knowledge to our systems and processes to lead the whole process. Work cross-functionally with internal teams as well as local 3PRs and forwarders.
• Lead for VAS/bundling projects Key in country support both for global VAS requirements and communicate those more broadly across key global stakeholders. The role would also take lead for all in-region kitting, VAS, bundling, and any flashing needed.Manage the 3PRs in the VAS process and progress and to monitor costs to each project.
• Manage daily inbound/outbound issues/resolutions. Ensure the process of inbound/outbound shipments are smooth and to solve any ad-hoc issues/problems.
• Drive Product Information EDI integration for our selected warehousing provider. Ensure SKU setup completion to prepare for launch schedules.
• Day-to-day management of metrics for 3PRs. As we scale this process it will require significant visibility and communication across teams to ensure we keep to business metrics.Eg. OTS, auto releasing, costs etc.

The ideal candidate will have a lead role in resolving contract issues in relation to delinquent accounts, including engaging and coordinating with internal groups, communicating with customers to identify potential issues, and driving resolution of issues through to completion. Candidates must have exceptional customer service and project management skills, be a confident and polished communicator and writer and possess a technical aptitude. A self starter willing to suggest change to enhance current processes. Comfortable in conducting outbound calls to customers and moving contract issues and resolutions forward. The ideal candidate must also have demonstrated ability to manage multiple tasks efficiently, excellent judgment and can work productively in a fast-paced, team oriented environment. Someone with prior sales experience is a must.

NLB Services is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to any legally protected characteristic, including disability and protected veteran status. For recruitment accommodations, contact your recruiter or [email protected].

Reasonable Accommodation

NLB Services provides reasonable accommodations during the recruitment process as required by law. Applicants requiring an accommodation due to a disability, pregnancy-related limitation, or sincerely held religious belief, practice or observance may contact their recruiter or email [email protected].

Benefits

Based on employment status and assignment, eligible employees may receive benefits, such as Medical, Dental and Vision Insurance, Health Insurance, Disability Insurance, etc. Eligibility and benefit terms vary by assignment.

Other Important Terms

Applicants must be legally authorized to work in the United States.

Any employment offer may be contingent upon job-related screening, employment eligibility verification and other requirements permitted by applicable law.

Following a conditional offer of employment, candidates may be required to complete job-related background screening, which may include criminal history checks and/or drug testing, as applicable and permitted by federal, state, and local law.