Patient Services Specialist I - Call Center

About this kind of role

What a Patient Services Specialist I - Call Center usually does. The employer's own details are in the listing.

Typically does: Answers inbound calls from patients and providers to schedule appointments, verify insurance information, and address general inquiries. Processes patient registration forms and updates demographic information in the system. Provides excellent customer service and resolves patient concerns efficiently and accurately. May assist with outbound calls for appointment reminders or follow-up care instructions.

Tools and skills: Proficiency in electronic health record (EHR) systems, multi-line phone systems, and Microsoft Office Suite is generally required, along with strong communication and active listening skills.

Good fit for: Individuals with a patient-focused approach, excellent organizational skills, and the ability to handle multiple tasks simultaneously often thrive in this role.