Sales And Service Specialist

Company Description Potomac Music is a community-focused music education center offering individualized 1-on-1 lessons for all instruments, Kindermusik classes for babies & young children, instrument rentals, group programs, summer camps, and live performances. Located on the Workhouse Arts Center campus, Potomac Music provides a welcoming environment for learners of all ages and skill levels. The organization emphasizes high-quality instruction, accessible music education, and engaging experiences that foster creativity and confidence. Team members collaborate to support students, families, and the broader community through music-focused services and events.

Role Description The Sales and Service Specialist is a full-time, on-site role based in Lorton, VA. This position is responsible for welcoming and assisting students and families, responding to inquiries in person, by phone, and online, and guiding prospective clients through lesson, group and seasonal program, and rental options. Day-to-day tasks include managing enrollment processes, supporting sales of lessons, rentals, and programs, and ensuring a positive customer experience from initial contact through ongoing participation. The specialist coordinates schedules, maintains accurate records, handles basic administrative tasks, and collaborates with instructors and staff to address student needs. The role also involves promoting programs, explaining pricing and policies, and providing clear, friendly communication to ensure high levels of satisfaction and retention.

Qualifications

• Strong Communication and Customer Service skills to engage students, families, and community members effectively.
• Demonstrated Sales and Sales Management abilities to support enrollment, promote programs, and achieve growth goals.
• Experience in Training, mentoring, or guiding clients or team members to understand offerings, processes, and policies.
• Basic administrative, scheduling, and record-keeping skills, with attention to detail and accuracy.
• Comfort working in a fast-paced, customer-facing environment and collaborating with a diverse team.
• Proficiency with common office software and online communication tools.
• Interest in music, arts, or education is highly beneficial.
• Prior experience in retail, education services, or hospitality is a plus.