Field Service Technician / Engineer - 100% travel required

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Written by AI from the job title and company, not by AERZEN USA, so some details may not match this job. The employer's own page has the real description.

Overview

The Field Service Technician / Engineer at AERZEN USA is fundamental to our commitment to delivering top-tier customer service and technical support. This role involves extensive travel, requiring you to engage directly with our clients on-site to install, maintain, and repair our advanced machinery and systems. You will work proactively to ensure optimal performance of equipment, troubleshoot issues, and provide comprehensive training to clients, thereby ensuring high levels of customer satisfaction and operational efficiency.

Job Responsibilities

• Perform installation, maintenance, and repair of AERZEN equipment on customer sites.
• Diagnose mechanical and electrical issues accurately and efficiently.
• Conduct on-site training for clients on proper operation and maintenance of equipment.
• Prepare and submit detailed service reports and documentation for each visit.
• Maintain strong relationships with clients to understand their ongoing needs and ensure satisfaction.
• Collaborate with engineering teams to provide feedback on product performance and customer requirements.
• Ensure compliance with safety standards and company policies while working on-site.

Qualifications

• Bachelor’s degree in Engineering, Mechanical Engineering, or a related field.
• Minimum of 3 years of experience in field service or technical support roles.
• Strong troubleshooting and problem-solving skills in mechanical and electrical systems.
• Ability to read and interpret technical manuals, schematics, and blueprints.
• Excellent communication and interpersonal skills for effective client interaction.
• Willingness to travel extensively, including overnight trips as required.
• Proficiency in MS Office Suite and experience with service management software.

Technologies & Tools

The Field Service Technician / Engineer role utilizes various industrial tools and technologies including advanced diagnostic equipment, hydraulic systems, pneumatic tools, and proprietary software for service management. Familiarity with programmable logic controllers (PLCs) and knowledge of HVAC systems may also be beneficial.

Ideal Candidates

Ideal candidates for this position are those who demonstrate a strong technical aptitude combined with a proactive approach to customer service. They should possess an analytical mindset to approach challenges methodically and effectively. Exceptional interpersonal skills are essential for building and maintaining client relationships. Additionally, a desire for continual learning and adaptability to changing technologies will ensure success in this dynamic role.