Guest Service Representative

Company Description Staybridge Suites, the newest hotel in the Southaven area is a part of the IHG family, focuses on providing a modern, straightforward experience for extended Stay travelers. The brand is built around offering reliable essentials and good value, recognizing the importance of every guest’s travel budget. Staybridge Suites emphasizes direct, honest, and fair service, encouraging guests to book directly and join the IHG One Rewards loyalty program. As an IHG brand, Staybridge Suites benefits from global standards, strong support, and a commitment to consistent quality across its properties.

Role Description The Guest Service Representative is a full-time, on-site role located at Staybridge Suites in Southaven, MS. This role is responsible for greeting guests, handling check-in and check-out procedures, and ensuring a smooth and welcoming experience throughout each stay. Daily tasks include answering guest questions, managing reservations, processing payments, and addressing concerns or requests promptly and professionally. The Guest Service Representative collaborates with housekeeping and maintenance teams to coordinate room readiness and report issues, while maintaining accurate records and following hotel policies. The role also involves promoting hotel services, IHG One Rewards enrollment, and supporting a clean, safe, and friendly lobby environment.

Qualifications

• Strong customer service and guest relations skills, with a friendly and professional demeanor.
• Effective verbal and written communication abilities for interacting with guests and team members.
• Basic computer and point-of-sale (POS) skills, including handling reservations and payment processing.
• Ability to manage multiple tasks, prioritize effectively, and maintain attention to detail in a fast-paced environment.
• Reliability in working full-time schedules, including evenings, weekends, and holidays as needed.
• Team-oriented mindset with the ability to collaborate across departments such as housekeeping and maintenance.
• Previous experience in hospitality, customer service, or front desk operations is preferred but not required.
• High school diploma or equivalent; additional training in hospitality or related fields is a plus.