IN-IDOH, MCH Communication Specialist

Communications Specialist

Epitec is seeking a Communications Specialist to support a statewide maternal and child health program in Indiana. This position will connect mothers, pregnant individuals, families, and caregivers with community programs, healthcare services, home visiting programs, early childhood resources, and other support services based on their individual needs.

The ideal candidate will have a background in social work, human services, healthcare, early childhood, education, communications, or a related field, with excellent communication skills and the ability to provide compassionate, accurate assistance to individuals navigating healthcare and community resources.

Job Details

• Location: Indiana
• Schedule: Full-time
• Pay Rate: $34/hr
• Program: Maternal and Child Health
• Focus: Information and referral services, resource navigation, maternal and child health support
• Training will be from 8:30am - 5pm for 4-6 weeks. Once training is complete, work hours are 10:30am - 7pm EST
  
  

Responsibilities

• Handle a high volume of incoming and outgoing calls while providing accurate and timely assistance.
• Assess client needs and identify barriers to accessing healthcare, social services, and community resources.
• Connect mothers, pregnant individuals, children, and families with appropriate programs, resources, and referrals.
• Provide screening and referral support for eligible pregnant individuals and connect qualified clients with home visiting programs.
• Follow up with clients to ensure referrals and services are successfully accessed.
• Develop knowledge of statewide resources, including home visiting, early childhood, special education, Help Me Grow, and programs serving children and youth with special healthcare needs.
• Maintain accurate case documentation, client records, referral information, and filing systems.
• Prepare and send confirmation letters and resource information to referral sources.
• Identify gaps, barriers, and trends affecting families' ability to access services.
• Track call volume, referrals, client needs, service providers, and other program data for reporting.
• Work collaboratively with internal teams and external community partners.
• Participate in meetings, trainings, conferences, and workshops to remain knowledgeable about programs, resources, and best practices.
• Interpret applicable policies and procedures to help ensure clients receive appropriate resources and referrals.
  
  

Qualifications

• Bachelor's degree or higher in Communications, Social Work, Information Technology, Education, Special Education, Home Visiting, Health/Human Services, or a related field.
• Experience working with social service, healthcare, community-resource, or referral programs.
• Excellent listening and communication skills with the ability to assess individual needs and identify appropriate resources.
• Strong interpersonal skills and the ability to communicate effectively with professionals and the general public.
• Ability to handle sensitive or difficult situations calmly, respectfully, and professionally.
• Strong organization, documentation, multitasking, and follow-up skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency with Microsoft Outlook, PowerPoint, Excel, and SharePoint.
• Strong written and verbal communication skills.
• Experience supporting maternal health, young children, special needs populations, or families is highly desirable.
• Knowledge of child development and special-needs conditions is preferred.
• Experience with Information and Referral (I&R) services or VisionLink is preferred.
• Bilingual skills in English/Spanish, Burmese, or Haitian Creole are highly desirable.
  
  

If you have experience helping individuals and families navigate healthcare, social services, or community resources and are passionate about improving maternal and child health outcomes, we encourage you to apply.

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